Needs of Bus Passengers
DfT Guidance Transport User Personas: understanding different users and their needs
Users of transport have different needs, preferences and behaviour traits. To capture this diversity, DfT have developed 12 different personas to reflect 9 groups of people – also known as segments.
DfT Policy Paper - Inclusive Transport Strategy.
The government's plans to make our transport system more inclusive and better for disabled people. DfT - The Inclusive Transport Strategy: achieving equal access for disabled people
Motivations and Barriers to Bus Usage
This GB-wide study by Transport Focus, concentrates on the barriers and motivations for bus use across the lapsed and non-user groups. It was undertaken in March 2023 .
Accessibility
Joined-up Journeys: a Toolkit for Transport Providers and Local Authorities
Making travel work for disabled and older people.
Bus Users UK & Women in Transport - Making Public Transport Safer
Safety
Transport Focus - Experiences of Women and Girls on Buses
Fair Bus Fares for Young People: A Policy Briefing on Accessing Bus Fare Support for Young People across the UK
Young People
Transport Focus - Making the Bus a Better Choice for Young People
Transport Focus Using the bus - What Young people think.